More homeowner feedback than nearby roofers
This profile has more Google reviews than 47 of 64 nearby roofing contractors.
Compared with 64 other nearby roofers
Otten's Custom Roofing
Roofing contractor · Grand Rapids, MI
Homeowner snapshot
What stands out about Otten's Custom Roofing
A 4.9 rating is easier to judge when you know what is behind it. This profile adds context from review history and nearby roofing contractors.
2 more Google reviews since Jun 11, 2026
The rating stayed at 4.9.
158 Jun 11, 2026
160 Jul 29, 2026
The customer experience
What customers tend to mention
Google groups recurring phrases from the reviews. Open any stage to see the exact themes behind our plain-English summary.
01 Planning and communicationGoogle's review themes include quick quote and detailed quote.
quick quotedetailed quote
02 Roofing work mentionedGoogle's review themes include flat roof repair, new shingles, custom roofing, shingle removal, quick repair work, and residential roofing.
flat roof repairnew shinglescustom roofingshingle removalquick repair workresidential roofing
03 Crew and follow-throughGoogle's review themes include professional job.
professional job
Before you hire
Questions to ask Otten's Custom Roofing
These questions come from the public review themes shown above. They are prompts, not warnings or conclusions about this company.
What will the written estimate include?
Ask what is included for materials, labor, cleanup, payment timing, and possible extra charges.
How will you decide between a repair and replacement?
Ask what damage can be repaired, what would require replacement, and how that recommendation is documented.
Which roofing system fits this project?
Ask which materials and installation method are recommended for your roof and why.
Profile source: Public business listing. Is this your business? Claim this profile to verify your details and respond to homeowners. Google Maps data checked July 2026.